FREE SHIPPING ON ORDERS OVER $50!

Deliveries & Returns

Delivery, returns and overseas shipping

SHIPPING

We offer shipping to the following countries:

- Australia

- United Kingdom

- United States of America

- New Zealand


Shipping Method
All orders are sent using Australia Post. Please allow between 3-25 business days for delivery: (add 1-5 days for peak periods)
- Australian deliveries: 3-10 business days
- New Zealand & USA: 5-15 business days
- UK: 7-21 business days

Order Tracking
Depending on order size and delivery location, some orders will be sent with a tracking number. This will be provided once the order has shipped. 
Some parcels are sent untracked by Australia Post. 

In the event of a missing/non-delivery occurrence, 14-21 business days must pass (location depending) before VNLH can investigate the original delivery. This is to ensure adequate time has passed for the item to move through the postal network and for any bottlenecks to be resolved.

Shipping to ALL other countries

If you would like to purchase cards, please email [email protected] and I can create an invoice for you! I am trying to get most countries online but do it based on demand :)

Shipping is calculated via the Australia Post website and will be included on the invoice. Card pricing is decided by converting the Australian prices to the currency of the country the cards are being sent to. 

All sets currently on the website are available to be sent overseas. 

Please feel free to email me at [email protected] if you have any questions!


Returns

VNLH's does our best to ensure you have the best experience shopping with us! All orders are checked twice for quality, and to ensure you receive what you ordered.

Of course, we are only human and circumstances do change, so we have a returns policy in place to assist with any issues.

30 Day Returns Policy

  • Product/s and Gift Cards must be unused
  • Still in original packaging and condition (this includes the mesh bag)
  • Items must be packed as they are received (lined up and all rings facing the the top of the mesh bag to avoid damage)
  • Returns window is activated from date of delivery from logistics carrier (or date of pickup from post office)
  • All return postage costs are paid by buyer (shipping and packaging)
  • Returns packaging must be identical or similar to the packaging it was sent in
    • For The Systems, The Best Sellers and The Entire Bundle, a minimum packaging type is required:
      • Padded bag - bag with protective bubble wrap
      • Recycled Padded Bag
  • Refund will not be processed if items are received in soft plastic packaging
  • Refund will not be processed if cards are damaged or scuffed as a result of inadequate packaging
  • Original shipping costs are non-refundable
  • Tracking is recommended to minimise disputes

Returns Process

  • To open a Return Authorisation - please contact us
  • Provided the request falls within the 30 day returns window, we will email through a Return Authorisation form
  • This form must be included within the box for the return.
  • Please ensure sufficient packaging and protection inside the box to prevent transit damage
  • Our returns address will be provided at this time.

It is the buyer’s responsibility to ensure that the parcel is dispatched within the 30 day returns window – parcel tracking must show the parcel is scanned by the logistics carrier within the 30 day window. Parcel tracking and insurance is recommended to minimise disputes. It is the buyer’s responsibility to ensure the parcel reaches us.  

All returns are carefully examined upon receipt to ensure they adhere to the returns policy. Relevant photos will be taken to confirm this.

Any returns received:

  • Outside the returns window,
  • Damaged,
  • Without prior authorisation,
  • Without an enclosed Return Authorisation form

will not be processed, and will be shipped back to the buyer at their cost.

Incorrect / Damaged Items on Arrival

Any imperfections to orders received must be reported to us within 24 hours of delivery. 

Please follow these instructions:

  • Prior to opening, please take photos immediately of the damaged box
  • Please take photos of the damaged item showing the fault (if possible)
  • Please take photos of the incorrect items sent

We will replace items that are damaged in transit by the carrier, or incorrectly shipped due to fulfilment errors on our side. Please contact us and we will arrange the return and replacement.

Faulty Items

It is the policy of Vet Nurses' Little Helpers that all faulty item claims come back to our warehouse first for inspection and replaced if deemed necessary.

Australian Consumer Law Guarantees

All products come with guarantees that cannot be excluded under the Australian Consumer Law. This entitles buyer’s to:

  • Replacement or refund for a major failure of the product
  • Compensation for any other reasonably foreseeable loss or damage
  • Repair or replacement of the goods if they fail to be of acceptable quality and the failure does not amount to a major failure.


For help with a product return or exchange please click the button below to email us directly.

All information provided is information only, not advice.
This information does not replace the advice or information provided by a veterinarian or medical professional.