Privacy Policy

Vet Nurses’ Little Helpers takes the privacy of your data very seriously because we know you do.

This Privacy Policy explains how we collect and use data. By using or accessing the website located at www.vetnurseslittlehelpers.com.au (the “Site”), you signify your acceptance of our Privacy Policy.

We are committed to protecting your privacy and the confidentiality of any personal information that we collect from you, whether that information is provided in written form, verbally or over the Internet.

In collecting and handling your personal information, we abide by the National Privacy Principles (“NPPs”) established under the Privacy Amendment (Private Sector) Act 2001. More detailed information regarding the treatment of personal information is available from the Privacy Commissioner’s website www.privacy.gov.au 

Please read the following information to understand how we will treat your personal information.

When using the Site, you may be asked to provide, or you may choose to provide us with or upload, certain personally identifiable information about yourself (“Personal Information”), including but not limited to, your name, email address, physical address and telephone number.

We may also collect non-personally identifiable information, such as IP host address, pages viewed, browser type and other data and may aggregate any information collected in a manner which does not identify any individual (“Aggregate Information”).

Unless disclosed otherwise at the time of collection, we do not share any Personal Information you submit through our Site with any unaffiliated third party, unless it is necessary to respond to your enquiry or to comply with applicable law.

We may use Aggregate Information to improve and enhance the Site, analyse trends, administer the Site and for our market research activities. For example, we may share Aggregate Information with unaffiliated third parties such as business partners, manufacturers, distributors and retailers, in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any Personal Information.

We will never sell your Personal Information to any third party not affiliated with us without your consent, except in connection with the sale or merger of our company or the division responsible for such services.

Please note that we reserve the right to access and/or disclose Personal Information and non-personal information we gather as required by courts or administrative agencies and to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Site rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper.

‘Cookies’ are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communication and interaction with that website.

Many websites use cookies for these purposes. We may use cookies to customise your visit to the Site and for other purposes to make your visit more convenient or to enable us to enhance our service.

You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Site but it may interfere with some of its functionality.

We do not use cookies to retrieve personal information from your computer for purposes that are unrelated to the Site or your interaction with the Site.

As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server.

Clickstream data can tell us the type of computer and browsing software you use and the address of the website from which you linked to the Site.

We may collect and use clickstream data as a form of Aggregate Information to anonymously determine how much time visitors spend on each page of our Site, how visitors navigate throughout the Site and how we may tailor our web pages to better meet the needs of visitors.

This information will be used to improve our Site and our services. Any collection or use of clickstream data will be anonymous and aggregate, and will not intentionally contain any Personal Information.

The security of your Personal Information is very important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect.

However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us, or information stored on the Site or our servers, will be free from unauthorised access by third parties such as hackers and your use of the Site demonstrates your assumption of this risk.

Our Site may contain links to other websites not maintained by us. Other websites may also reference or link to our Site.

We encourage you to be aware when you leave our Site, or surf the Internet and to read the privacy statements of each and every website that you visit. We are not responsible for the privacy practices or the content of such other websites.

We reserve the right, at our discretion, to change, modify, add or remove portions from this policy at any time. However, if at any time in the future we plan to use Personal Information in a way that differs from this policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses.

Your continued use of the Site following the posting of any changes to this policy means you accept such changes. If you receive an unwanted email from us, you can simply click on the link to unsubscribe at the bottom of the email. If the email does not have an unsubscribe link, please just reply and ask not to receive future emails.

We will process your request within a reasonable time after receipt. 

We are not responsible for removing your personal information from the lists of any third party who has been provided your information in accordance with this policy, such as a business partner.

By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us, provided that we will not give your email address to another party to promote their products or services directly to you.

Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions or the like is and will be treated as non-confidential and non-proprietary.

Except to the extent expressly covered by this policy, anything you transmit or post to us may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting.

Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how or techniques contained in any communication you send to us without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.

For questions or concerns relating to privacy, we can be contacted at: info@vetnurseslittlehelpers.com.au

If you have a complaint about our treatment of your personal information, you should contact us using any of the methods set out above. Depending on the complexity of your complaint, we will consider and respond to it within 3 days.

We will use our best endeavours to resolve any complaint to your satisfaction. However, if you are not satisfied with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further www.privacy.gov.au